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Full Circle Counselling is committed to complying with the terms of the General Data Protection Regulation (GDPR) and to the responsible and secure use of your personal data. Full Circle Counselling has a legitimate interest in processing personal data in order to provide counselling services. The purpose of this statement is to let you know what personal information Full Circle Counselling collects and holds, why we collect this data, how long it is kept and your rights over your personal data. Full Circle Counselling is registered with the Information Commissioner’s Office (ICO), reference: ZA536426

1. Information about you

1.1 We collect personal information from you when you enquire about our counselling services to set up an initial appointment. This information includes contact details, when you are available and other relevant personal information. 

Once a client finishes counselling, all data regarding their counselling is stored securely for 7 years and then destroyed.

2. Our use of this information

2.1 Your personal information will be used only to provide you with our services and to give you information relating to our services. We will not share your personal details with any other person or organisation without your knowledge and permission, unless there is a legal requirement. The only exceptions are if there is a child or adult safeguarding issue or a perceived risk of harm to you or others.  Should such circumstance arise then you would be encouraged to discuss these concerns with your counsellor to ensure the appropriate course of action can be taken.

A breach of confidentiality is when a person shares information with another in circumstances where it is reasonable to expect that the information will be kept confidential.

3. Security

3.1 We will take all reasonable precautions to prevent the loss, misuse or alteration of information you give us.

3.2 Communications in connection with this service may be sent by e-mail. For ease of use and compatibility, communications will not be sent in an encrypted form unless you require it and give us permission to communicate with you in that way. E-mail, unless encrypted, is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects, we cannot bear responsibility for all communications being virus-free.

4. Your rights over your personal data

4.1 If you would like to see the information we hold about you or would like to correct, update or delete any records, please email us jane@fullcirclecounselling.co.uk.